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Booking Policy

We go to a great deal of effort and time to ensure your treatment is of the highest standard. To do this, we ensure any equipment used in your treatment is of the highest working order, products are prepared, staff are reserved for your treatment, and many other things happen behind the scenes to make sure your treatment is a success. To do this, takes time and money therefore, we request enough notice to be able to rebook your treatment time if you are unable to attend. We have a strict cancellation and booking policy.

When you book an appointment we require a booking deposit and a credit card to secure the booking. The amount required is dependent on the treatment being booked. This is now very standard in our industry. If you do not wish to secure your appointment with these details then unfortunately we cannot proceed with a booking.

An appointment is not confirmed by Synergy Medispa until a deposit has been received by Synergy Medispa
Booking Deposit Required

  • All appointments require a  booking deposit.

  • Your appointment is not confirmed until such time as the deposit is received.

  • Treatments up to $200 require a non-refundable $50 booking deposit at the time of making the appointment.

  • Treatments over $200 require a $100 booking deposit at the time of making the appointment.

  • Your deposit is transferred to another appointment provided it is changed with a minimum of 72 hours notice.

  • If you confirm your appointment and do not attend, the deposit is not refunded and full fee will still be charged.

Cancellation Policy

  • We have a strict cancellation policy. 

  • Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request a minimum 72 hours notice.

  • All appointments must be confirmed within 24 hours of making the booking. This is done by securing the booking with the required booking deposit fee as described above.

  • Bookings which are cancelled with 72 hours notice do not incur a cancellation fee.

  • Bookings cancelled within 24 hours will incur the full cost of the service, no exceptions, unless the appointment can be filled by a client on our waiting list.

  • If you do not provide a minimum of 72 hours notice or cancellation, or do not show up for your appointment you will be charged the full cost of the appointment.

  • Any cancellation or reschedule made less than 24 hours prior to the appointment time will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services or $50, whichever is more.

  • If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

  • We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.

  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

No Shows and Missed Appointments

A No Show is where you have confirmed your appointment and do not show up at the appointment time.

No Shows will forfeit the booking fee used to secure the booking and full payment will be charged.

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Refunds

  • Refunds will only be provided where required under Australian Consumer Law.

  • We do not provide a refund on purchases if you simply change your mind.

  • Refunds are not provided on Gift Vouchers, Credit Notes, Pre-paid Packages, or products.

  • Treatments/services are not transferable to other individuals.

  • We do not refund non-refundable booking deposits if you cancel within 72 hours or do not show up for your appointment.

 
Pre-Paid Treatments

  • No refunds are given for pre-paid treatments. These treatments were sold at a discounted rate and as such are binding. There is no refund on pre-paid programs and they are not transferable to other individuals. Pre-paid programs have an expiry date and it is your responsibility to ensure you are aware of the date of expiry.

  • A minimum of 48 hours’ notice is required for any pre-paid appointment cancellations. 

  • If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.

 

You agree to these terms when making a booking with us.

Vouchers

If you have a voucher the security code is required at the time of booking. If you do not provide 48 hours notice of cancellation or change, or do not show up for your appointment, the voucher is redeemed by us and is no longer valid.

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