Booking Policy

We go to a great deal of effort and time to ensure your treatment is of the highest standard. To do this, we ensure any equipment used in your treatment is of the highest working order, products are prepared, staff are reserved for your treatment, and many other things happen behind the scenes to make sure your treatment is a success. To do this, takes time and money therefore, we request enough notice to be able to rebook your treatment time if you are unable to attend. We have a strict cancellation and booking policy.

When you book an appointment we require either a credit card to secure the booking or a bank deposit. The amount required is dependent on the treatment being booked.

An appointment is not confirmed until a deposit has been received by Synergy Medispa
  • If you choose to pay your booking deposit by credit card, we use SalonPay to securely hold your credit card details. This is within legal requirements. 

  • You will receive a text message to confirm your appointment 48 hours prior to the appointment time.

  • You must confirm your appointment or the booking is removed from the system.

  • There is a strict 24 hour cancellation policy.

  • If you confirm the appointment at the 48 hour mark, you must notify us of a cancellation request or reschedule requirements a minimum of 24 hours prior to the appointment.

  • Appointments which have been confirmed, and not notified of cancellation within 24 hours will forfeit the booking deposit.

  • Appointments which have been confirmed and the client fails to show up for the appointment are charged the full treatment cost. 

  • If you are messaging us and we offer you an appointment time, please be aware that clients can book online and this time may no longer be available if taken by another client. 

Booking deposit required
  • All appointments require a  booking deposit.

  • Your appointment is not confirmed until such time as the deposit is received.

  • Treatments up to $200 require a non-refundable $50 booking deposit at the time of making the appointment.

  • Treatments over $200 require a $150 booking deposit at the time of making the appointment.

  • Your deposit is transferred to another appointment provided it is changed within the 24 hour period.

  • If you confirm your appointment and do not attend, the deposit is not refunded.

Bookings for HIFU procedures
  • All HIFU bookings require a $150 booking deposit.

  • Your appointment is not confirmed until this booking deposit is received.

  • 48 hours prior to the appointment, at the time you confirm your appointment, we require 50% payment of the treatment cost.

  • For example, if you book a HIFU valued at $800 we require a $150 booking deposit to be paid when you book. The balance of 50% (a further $250) must be paid 48 hours prior to the appointment.  The remaining balance of $400 is payable on the day of the appointment.

  • Alternatively, your booking may be made through Salon Pay and you can enter your credit card which is held securely and encrypted by Salon Pay. 

  • Refunds will only be provided where required under Australian Consumer Law.

  • We do not provide a refund on purchases if you simply change your mind.

  • Refunds are not provided on Gift Vouchers, Credit Notes, Pre-paid Packages, or products.

  • Treatments/services are not transferable to other individuals.

  • We do not refund non-refundable booking deposits if you cancel within 24 hours or do not show up for your appointment.

Pre-Paid Treatments
  • No refunds are given for pre-paid treatments. These treatments were sold at a discounted rate and as such are binding. There is no refund on pre-paid programs and they are not transferable to other individuals. Pre-paid programs have an expiry date and it is your responsibility to ensure you are aware of the date of expiry.

  • A minimum of 24 hours’ notice is required for any pre-paid appointment cancellations. 

  • If you cancel a pre-paid appointment within 24 hours, or do not attend the appointment, the treatment will be forfeited.


You agree to these terms when purchasing pre-paid treatments.


If you have a voucher the security code is required at the time of booking. If you do not provide 24 hours notice of cancellation or change, or do not show up for your appointment, the voucher is redeemed by us and is no longer valid.

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Synergy Medispa provides progressive, state of the art skin and body treatments, at competitive prices with maximum results!

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