We go to a great deal of effort and time to ensure your treatment is of the highest standard. To do this, we ensure any equipment used in your treatment is of the highest working order, products are prepared, staff are reserved for your treatment, and many other things happen behind the scenes to make sure your treatment is a success. To do this, takes time and money therefore, we request enough notice to be able to rebook your treatment time if you are unable to attend. We have a strict cancellation and booking policy.
Your appointments and well-being are very important to us. We understand that sometimes unexpected delays can occur. If you need to cancel your appointment, there must be a minimum of 24 hours notice.
All appointments must be confirmed within 24 hours of appointment time. This is done by securing the booking with a booking deposit or an alternative option.
Bookings cancelled within 24 hours of the appointment time will incur a cancellation fee.
Any cancellation or reschedule made less than 24 hours prior to the appointment time will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services or $50, whichever is more.
If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.